Accessibility Statement

Last Updated: [MONTH DAY, YEAR]

Nelson Capital Financial Services is committed to providing a website that is accessible and usable for as many people as reasonably possible, including individuals with disabilities.

We are working to improve the accessibility and usability of our website and digital services and to identify and address barriers that may make it difficult for some visitors to access information or services.

Our Accessibility Commitment

We aim to provide website content and functionality that can be used by people with a wide range of abilities and assistive technologies.

Accessibility considerations may include:

• Clear page structure
• Descriptive headings
• Readable text
• Keyboard navigation
• Descriptive links
• Alternative text for meaningful images
• Sufficient visual contrast
• Form labels and instructions
• Mobile responsiveness
• Accessible buttons and navigation
• Error messages that are understandable

Compatibility with commonly used assistive technologies where reasonably possible Accessibility is an ongoing process, and we may continue improving the website as technology, content, and accessibility practices evolve.

Accessibility Standards

We seek to follow generally recognized web accessibility practices and to improve alignment with applicable accessibility guidance.

We do not claim a particular level of conformance with the Web Content Accessibility Guidelines (WCAG) unless that level has been formally evaluated and verified.

Where practical, accessibility improvements may be informed by current WCAG guidance and other recognized accessibility practices.

Using Our Website

We want visitors to be able to:

• Navigate the website
• Find information about our services

Read tax preparation resources

Access contact information

Schedule appointments

Locate our office

Use forms

Access secure document-submission options

Understand website instructions

Assistive Technology

Our website may be accessed using technologies such as:

• Screen readers
• Screen magnification software
• Voice-recognition software
• Keyboard-only navigation
• Browser accessibility settings
• Mobile accessibility features
• Other assistive technologies

Compatibility can vary depending on the device, browser, operating system, assistive technology, and third-party service being used.

Keyboard Accessibility

We aim to support keyboard navigation for important website functions where reasonably possible.

Users should generally be able to move through interactive website elements such as:

• Navigation menus
• Links
• Buttons
• Forms
• Appointment links
• Client portal links

without relying exclusively on a mouse.

If you encounter a keyboard-navigation problem, please let us know.

Images & Alternative Text

Meaningful website images should include descriptive alternative text where appropriate.

Decorative images may be configured so they do not unnecessarily interfere with assistive technologies.

Alternative text should describe the purpose or relevant content of the image rather than simply repeat surrounding text.

Forms

We aim to make website forms understandable and usable by providing appropriate:

• Field labels
• Instructions
• Required-field indicators
• Error messages
• Button labels

Our ordinary contact forms should not be used to submit highly sensitive tax information.

For your security, do not enter Social Security numbers, W-2s, complete tax returns, banking information, driver's licenses, passports, or other sensitive tax records into a general website contact form.

Use our designated secure client portal when submitting confidential tax documents.

Online Appointment Scheduling

Our website may use an online scheduling service for in-person, phone, or virtual tax appointments.

If you experience difficulty using the online scheduler because of an accessibility barrier, contact our office and request assistance with scheduling.

Secure Client Portal

Some confidential tax documents may need to be submitted through a secure client portal operated by us or a third-party provider.

If you encounter an accessibility issue with the portal, contact us without including sensitive tax information in an ordinary message.

We can provide appropriate instructions or determine whether another approved method is available.

Access Client Portal

Third-Party Services

Our website may link to or incorporate third-party services, including:

• Appointment schedulers
• Client portals
• Payment processors
• Mapping services
• Video-conferencing platforms
• Government websites
• Other external services

We may not control the accessibility of independently operated third-party websites or platforms.

If you experience difficulty with a third-party service accessed through our website, contact us and we will try to assist where reasonably possible.

Documents & PDFs

We may provide downloadable documents or PDF files on the website.

We aim to consider accessibility when creating new materials, but some older or third-party documents may not be fully accessible.

If you need information from a document in an alternative format, contact us and identify the document you are trying to access.

Video & Multimedia

If we publish videos or other multimedia content, we aim to consider accessibility features such as captions, transcripts, descriptive text, or other alternatives where appropriate.

Accessibility may vary depending on the platform hosting the media.

Text Size & Browser Controls

Most modern browsers allow visitors to enlarge text, zoom the page, adjust contrast, or use other accessibility settings.

Visitors may also use device-level accessibility settings to customize how website content is displayed.

Mobile Accessibility

We aim to maintain a responsive website that can be used on common mobile devices and screen sizes.

Accessibility can still vary depending on:

• Device
• Browser
• Screen size
• Operating system
• Accessibility settings
• Assistive technology

Please contact us if you encounter a problem that prevents you from using an important mobile website function.

Ongoing Accessibility Improvements

Accessibility is not a one-time project.

As our website develops, we may review and improve:

• Navigation
• Page structure
• Color contrast
• Form accessibility
• Keyboard access
• Alternative text
• Link descriptions
• Mobile usability
• Document accessibility
• Third-party integrations

We welcome feedback that helps us identify accessibility barriers.

Accessibility Assistance

If you have difficulty accessing information, scheduling an appointment, using a form, navigating the website, or accessing another digital service because of a disability, please contact us.

When contacting us, it can be helpful to provide:

• The page or feature you were trying to use
• A general description of the problem
• The device or browser being used, if known
• The type of assistance you need

Do not include Social Security numbers, tax returns, bank-account information, identity documents, or other sensitive tax information in an ordinary accessibility request.

Contact Us About Accessibility

Nelson Capital Financial Services

3700 34th Street, Suite 100P

Orlando, FL 32805

Phone: [TAX BUSINESS PHONE NUMBER]

Email: [TAX BUSINESS EMAIL]

No Accessibility Guarantee

We continue to work toward improving accessibility, but we do not guarantee that every page, document, feature, integration, or third-party service will be accessible to every user or assistive technology at all times.

If you encounter an accessibility barrier, please contact us so we can review the issue.

Changes to This Accessibility Statement

We may update this Accessibility Statement as the website, technology, accessibility practices, or applicable requirements change.

The Last Updated date should be revised whenever material changes are made.